Nimbora is one partner for the four things a growing company can’t afford to fragment: the software you ship, the demand you create, the pipeline you close and the customers you keep.
Start with one discipline. Add the others when the first is running cleanly.
Each one stands alone. Run together, they stop handing problems to each other — the support desk files bugs the engineers actually see, and the CRM knows which campaign paid for the deal.
Engineering
We embed a squad — engineers, a designer, a product lead — and ship against your roadmap. Repositories, cloud accounts and infrastructure sit in your name from day one, and handover documentation is written as the work happens rather than at the end.
Demand
Search, content and paid run as one programme instead of three agencies briefing each other. We publish on your domain and report against pipeline rather than impressions.
Revenue
We implement the CRM, migrate the history, then keep running it — so a stage name means the same thing in every deal review and the forecast comes out of the system, not a parallel spreadsheet.
Support
A named pod answers your customers in your tone, on your helpdesk, inside response times written into the contract rather than into a brochure. Tickets that keep recurring get routed back to the Workshop squad as product fixes instead of better-worded replies.
The discipline is what you buy. The engagement is how it gets delivered — pick the shape that matches how much of it you want to own.
| Engagement | Shape | Commitment | Typical start |
|---|---|---|---|
| Managed operations | We run the function end to end with a named pod lead and a monthly reporting pack. | Rolling, 60-day notice | 3 weeks |
| Embedded squad | Our people sit in your standups, your repositories and your tooling as part of the team. | 6 months minimum | 4 weeks |
| Implementation | A fixed-scope build, migration or rollout, ending in a documented handover. | One-off, fixed price | 2 weeks |
| Audit and roadmap | A two-week review of one discipline, ending in written findings you keep either way. | One-off, fixed price | 1 week |
Scope is quoted per discipline after a walkthrough, never per seat — adding users to your CRM or helpdesk does not change what you pay us.
No. Most companies start with one — usually Ledger or Desk — and add the others once the first is running cleanly. There is no bundle penalty for stopping at one.
You do, throughout. Repositories, cloud accounts, the CRM instance and the helpdesk are all in your name. We work inside your tenancy, not ours, so there is nothing to extract if we part ways.
That is a normal ending, not a failure. Managed engagements run on 60-day notice and handover documentation is written continuously, so leaving is a scheduled month rather than a scramble. We will help you hire the replacement if you ask.
HubSpot, Salesforce and Pipedrive on the CRM side; Zendesk, Intercom and Freshdesk on support. If you are on something else, say so at the walkthrough and we will tell you plainly whether we can run it well or not at all.
In whichever region your own accounts are configured for. For EU clients we default to EU regions and sign a data processing agreement before any access is granted.
Between one and four weeks depending on the engagement. An audit starts fastest; an embedded squad is slowest, because we staff it deliberately rather than from a bench.
A 30-minute call. We will ask what is currently breaking, and tell you which of the four disciplines we would start with — or that you do not need us yet.
